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Shipping & Delivery

U.S / DOMESTIC ORDERS

STANDARD SHIPPING: Flat rate of $6.95 for orders under $75
DELIVERY: 3-5 business days

FREE 3-4 DAY SHIPPING: On all orders $75+
DELIVERY: 3-4 business days

OVERNIGHT SHIPPING: Flat rate of $30
DELIVERY: 1 business day

Processing
Time: Orders placed after 12 PM EST will ship the next business day. Orders placed after 12 PM EST on Friday will ship out Monday. Please note USPS and UPS do not ship or deliver on the weekends.

Possible
Delays: We do our best to ensure the timely delivery of all orders. Please note we are only provided with estimated delivery dates from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe. 

INTERNATIONAL ORDERS

CANADA
Service Cost Delivery Time
DHL Express (Orders Over 150 USD) FREE 2-3 business days
DHL Express (Orders Under 150 USD) 25 USD 2-3 business days
Economy International (Orders Under 150 USD) 14 USD 6-10 business days
EUROPE
Service Cost Delivery Time
DHL Express (Orders Over 200 USD) FREE 3-5 business days
DHL Express (Orders Under 200 USD) Calculated at checkout 3-5 business days
AUSTRALIA
Service Cost Delivery Time
DHL Express (Orders Over 200 USD) FREE 3-5 business days
DHL Express (Orders Under 200 USD) Calculated at checkout 3-5 business days

REST OF THE WORLD

Calculated at Checkout

Please Note: The shipping time frames are estimates only and do not include customs processing delays, which are unfortunately out of our control. Please also note that business days do not include weekends or national
public holidays.

Processing
Time: Orders placed after 12 PM EST will ship next business day. Orders placed after 12 PM EST on Friday will ship out Monday.  

DUTIES, TAXES & CUSTOMS CHARGES

International customers may be required to pay sales tax, duty and/or Customs charges. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and
state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. RUMORED is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

If you have any questions or concerns regarding import taxes and customs duties, please contact our Customer Care team prior to placing your order.

ORDER CHANGES / CANCELLATIONS

At this time, we do not allow cancellations on orders. Due to the high volume of orders we ship daily, we work to ensure all orders are packed and dispatched as quickly as possible. You are more than welcome to return your order once it has been delivered.

If you need to amend an address or billing information, please reach out to info@shoprumored.com ASAP. However, once an order has been processed, we cannot guarantee that any changes can be made to your order.

LOST / STOLEN PACKAGES

As of January 6th, 2022, we offer Route Package Protection with every order, which covers items/packages that are lost, stolen or damaged in
transit. For orders under $100, the fee is $0.98. For orders over $100, the fee is 2% of your order subtotal.

Route Package Protection is automatically added to your order, but you can remove it before placing your order if desired. Please note: If you
choose to remove Route Package Protection, you accept that Rumored is not liable for items that are lost, stolen or damaged in transit. If you place an order with Route Package Protection and your item(s)/package(s) are lost, stolen or damaged in transit, please visit this page to file a claim. If you have any questions or need further assistance, please contact us at info@shoprumored.com.

RETURN TO SENDER

It is the customer's responsibility to provide an accurate and complete shipping/delivery address for his/her order. If the wrong or incomplete
delivery address is provided, Rumored will not refund a customer's purchase or replace the goods. If your address is insufficient and is
returned to sender, you will be charged an additional reshipment cost.

Kindly Note: If no instructions are provided within 14 days of the initial request, your parcel will be considered abandoned in accordance with the
courier's Tariff/Terms and Conditions without further notice."

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